Job Description

Hanna Interpreting Services LLC is a leading language services provider, founded in 2010, offering in-person, video, over-the-phone, and written options for translation, interpretation, ADA remediation, transcription, language assessments, voice-over, and website localization. We serve over 1 million non-English speakers in 200+ languages and are recognized as a "Top 100 Language Service Provider in the World". We are committed to providing exceptional service and making a positive impact on the community.

Job Summary:

The Project Manager is responsible for maintaining reliable quality by managing and coordinating language projects as a Project Manager providing a single, dedicated point of contact for clients, translators, proofreaders, and other language and document professionals.

Duties and Responsibilities:

• Coordinate, budget, oversee, and document all aspects of various translation projects
• Work closely with clients and vendors to make sure the scope and direction of each project is on schedule
• Work independently and as a part of a team
• Execute monthly goals
• Negotiate with our linguists
• Communicate with linguists via telephone and email
• Timely follow-up on all pending issues
• Manage very fast-paced requests
• Execute the best approach for complex requests
• Troubleshoot any issues related to the project process
• Be flexible to accommodate existing/new requests

Requirements

• Prior translation project management experience is preferred
• Working as a translator experience is a plus
• Prior experience using software applications such as, but not limited to, XTRF, memoQ, Trello is preferred
• Microsoft Office, Adobe Acrobat, and/or Adobe InDesign is preferred
• Prior experience creating/manipulating PDF files, including the creation of bookmarks and thumbnails is a plus
• Excellent computer skills are required
• Excellent communication skills are required
• If bilingual, please include languages spoken

Work Environment

This job operates in a professional office (hybrid) environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printing, mailing, and supporting.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. It may require some additional work after hours and/or weekends depending on a client you are assigned to. If the above requirement occurs, you may be entitled to have some flexibility on the weekdays.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Professional development opportunities
• Employee assistance program
• Company-sponsored events and activities
• Hybrid Work Environment
• One week in office per month
• Pay Range: $22-23/hour

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